Required skills

technology skills to operate point of sale equipment

numeracy skills to check float calculate transactions and maintain adequate supply of change

literacy skills to complete required documentation in relation to transaction

communication skills to respond to client transaction requirements and queries

selfmanagement skills to

work within organisational policies and procedures

refer transactions outside area of responsibility to supervisor

apply secure cash and noncash handling skills and procedures

Required knowledge

organisational policies and procedures to enable effective and secure processing of entry transactions

services provided by the facility and related transaction types to enable recognition and efficient processing of cash and noncash transactions

functions and features of point of sale equipment to enable safe and efficient operation

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

works within own area of responsibility to process client entry transactions in a professional and timely manner according to organisational policies and procedures

applies security procedures to the conduct of all entry transactions and refers transactions outside area of responsibility to supervisor

Context of and specific resources for assessment

Assessment must ensure processing of multiple entry transactions to demonstrate competency and consistency of performance

Assessment must also ensure access to

a range of real or simulated client entry transaction requests

organisational policies and procedures for the processing of entry transactions

point of sale equipment and cash float

appropriate forms for the documentation of transaction details as requested

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of conducting multiple entry transactions of different types relevant to the current or intended work environment of the candidate

oral and or written questioning to assess knowledge of the organisations policies and procedures for processing entry transactions

thirdparty reports from a supervisor detailing appropriate work performed by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SISXCCSA Provide customer service

SISXCCS201A Provide customer service.

Organisational policies and procedures may include:

Entry transactions may include:

Client may include:

Point of sale equipment may include: